Please or Register to create posts and topics.

Best AI bots to handle late customer messages

Our company does everything related to lighting. We make custom fixtures and even set up huge light shows for events. Client volume has gone up lately and people text our messengers at all hours of the day and night. They get really agitated when nobody replies right away. We simply cannot keep our support team online 24/7 just to explain basic things to folks. Are there any smart bots or autoresponders out there that can help us out with this task?

People get extremely impatient when they shop online late at night. They want immediate answers about dimensions or wattage and get mad when there is absolute silence in the chat. A basic auto-reply feature in WhatsApp Business usually handles the first wave of these requests pretty well. You can set it up to send a polite message with a direct link to your FAQ section and state your exact working hours.

Buyers often ignore those automated FAQ links because they want a personalized answer right away. They just keep typing question marks until someone finally replies. You can use the AI assistant Halper here https://halper.ai/ . It reads through your entire product database and chats with your customers like a regular employee. The AI takes care of all the repetitive technical questions overnight so you wake up to organized leads.

Cant find what your looking for?

Get in touch with us or take a look at our FAQs & product support pages.